Privacy Policy
Pearl Veil ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
1. Information We Collect
We collect information you provide directly to us when you:
- Create an account or place an order
- Sign up for our newsletter
- Contact our customer service team
- Participate in any promotions or surveys
This information may include your name, email address, postal address, phone number, and payment information. We do not store full card details — payment processing is handled by PCI-DSS compliant third-party providers.
We also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and referring URLs. We use cookies and similar tracking technologies to enhance your experience.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your enquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our website, products, and services
- Detect and prevent fraud
- Comply with our legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers: Payment processors, shipping carriers, and email marketing platforms who assist in operating our business. These parties are contractually bound to use your data only as directed by us.
- Legal compliance: When required by law, court order, or to protect our rights and the safety of others.
4. Cookies
We use cookies to keep your shopping cart between sessions, remember your preferences, and understand how our website is used. You can disable cookies in your browser settings, though some features of our website may not function correctly as a result.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are typically retained for 7 years for accounting purposes.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at hello@pearlveil.com.
7. Security
We implement industry-standard security measures including SSL encryption and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@pearlveil.com or write to us at 128 Aria Boulevard, Suite 400, Durham, NC 27701, United States.